Privacy policy

Last updated: August 18, 2026

KOSY MOSY is a brand operated by Hangzhou Xicong Trading Co., Ltd. , a company established in Mainland China.

This Privacy Policy applies to the KOSY MOSY website at https://kosymosy.com/ and all related information, content, features, tools, products, and services provided through the website, collectively referred to as the “Services.”

We currently sell and ship products only within the United States.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

Contact information, including your name, billing address, shipping address, email address, and phone number.
Payment and transaction information, including payment method, transaction details, payment confirmation, billing information, and limited payment identifiers.
Account information, including your username, password, preferences, and settings, if you create an account.
Order information, including products viewed, added to your cart, purchased, returned, exchanged, or cancelled.
Communications, including information you provide when contacting customer support or communicating with us.
Device and usage information, including your IP address, browser type, device information, network connection, and how you interact with the Services.
Preferences and other information that you voluntarily provide to us.

Payment Information

Payments may be processed by Shopify, PayPal, LianLian, and other payment processors.

We may receive transaction details, payment method, billing information, payment confirmation, and limited payment identifiers from payment processors. We do not store full payment card numbers on our own systems.

Payment processors may collect and process your personal information under their own privacy policies.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you place an order, create an account, contact us, submit information, or otherwise use the Services.
Automatically through the Services, including through cookies and similar technologies.
From Shopify, payment processors, fulfillment providers, shipping carriers, customer service providers, analytics providers, and other service providers.
From business partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

We may use personal information for the following purposes:

To provide and operate the Services.
To process payments and fulfill orders.
To arrange shipping and delivery.
To process returns, refunds, exchanges, and customer service requests.
To communicate with you about your orders, account, requests, and the Services.
To maintain customer accounts and remember preferences.
To improve the Services, products, and customer experience.
To detect, investigate, and prevent fraud, security incidents, and unlawful activity.
To protect our rights, property, customers, and Services.
To comply with applicable laws and respond to lawful requests from government authorities.
To send promotional communications where permitted by law and where you have provided the required consent or otherwise have the right to receive them.

We are not currently using your personal information for cross-context behavioral advertising. If our advertising or marketing practices change, we will update this Privacy Policy and provide any choices or notices required by applicable law.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, scripts, and similar technologies to operate the Services, remember preferences, maintain security, understand how the Services are used, and improve the shopping experience.

You can manage cookies through your browser settings. Depending on your location and the features enabled on the Services, you may also be provided with cookie or privacy preference controls.

How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

Shopify, which hosts and supports the Services.
PayPal, LianLian, and other payment processors.
Fulfillment centers, warehouses, shipping carriers, and return service providers.
Information technology, cloud storage, analytics, fraud prevention, customer support, and other service providers that assist us in operating the business.
Business partners and marketing service providers, where permitted by law and where such services are enabled.
Affiliates or related companies, if applicable.
Government authorities, courts, law enforcement agencies, or other parties when required or permitted by law.
Parties involved in a business transaction, such as a merger, acquisition, financing, reorganization, or bankruptcy.
Other parties when you direct us to disclose information, request disclosure, or provide consent.

We do not sell personal information for monetary consideration. We do not currently share personal information for cross-context behavioral advertising.

Relationship with Shopify

The Services are hosted and powered by Shopify. Shopify may collect and process personal information about your access to and use of the Services in order to provide, secure, and improve Shopify’s services and the Services provided through our store.

Information submitted through our store may be transmitted to and processed by Shopify and other service providers located in countries different from where you live.

To learn more about how Shopify processes personal information, please review the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy

Depending on your location, you may also exercise certain rights through the Shopify Privacy Portal:

https://privacy.shopify.com/en

Third-Party Websites and Services

The Services may contain links to websites, applications, or services operated by third parties. We are not responsible for the privacy, security, or content of those third-party services.

You should review the privacy policies and terms of any third-party website or service before providing personal information or using that service.

Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided us with personal information, please contact us at kosymosy2025@outlook.com so that we can review and delete the information where required by applicable law.

Security and Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no security measure is perfect, and we cannot guarantee the absolute security of personal information.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business and financial records, preventing fraud, resolving disputes, enforcing agreements, and complying with legal obligations.

Your Privacy Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

The right to know or access the personal information we maintain about you.
The right to request deletion of your personal information.
The right to request correction of inaccurate personal information.
The right to receive a copy of certain personal information in a portable format.
The right to opt out of certain marketing communications.
The right to opt out of the sale or sharing of personal information, where applicable.
The right not to receive discriminatory treatment for exercising applicable privacy rights.

These rights are not absolute and may be limited by applicable law.

To submit a privacy request, contact us at:

Email: kosymosy2025@outlook.com

We may need to verify your identity before processing your request. We may also require an authorized agent to provide proof of authorization when submitting a request on your behalf.

We will respond to valid requests within the time required by applicable law.

You may unsubscribe from promotional emails by using the unsubscribe link included in the email. Even if you opt out of promotional communications, we may continue to send non-promotional messages related to your orders, account, transactions, or customer service requests.

We will not discriminate against you for exercising applicable privacy rights.

International Processing

Because our company is established in Mainland China and we use Shopify, PayPal, LianLian, and other service providers, your personal information may be transferred to, stored in, or processed in the United States, Mainland China, and other countries where we or our service providers operate.

Privacy laws in those countries may differ from the laws in your state. We take reasonable steps to handle personal information in accordance with applicable law and this Privacy Policy.

Complaints

If you have a question or complaint about how we process your personal information, please contact us at kosymosy2025@outlook.com.

Depending on where you live, you may also have the right to contact your state attorney general or another applicable regulatory authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy and provide additional notice where required by applicable law.

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Hangzhou Xicong Trading Co., Ltd.
Email: kosymosy2025@outlook.com