Refund policy

Last updated: October 20, 2026

You may request a return of an eligible product within 30 days after delivery. If the final day falls on a weekend or public holiday, the deadline extends to the next business day.

Return Eligibility

  • The product must be unopened, unused, and in its original condition and packaging, with any factory or tamper-evident seal intact.
  • Proof of purchase is required.
  • Change-of-mind returns are not accepted for perfume that has been opened, sprayed, tested, or used. Items marked “Final Sale” and gift cards are not eligible for return.

These restrictions do not limit your rights for damaged, defective, leaking, or incorrect products, or any return, replacement, or refund required by applicable law.

Requesting a Return

Contact us using the details below within the return period. Include your order number and reason for return. Wait for approval and return instructions before sending anything back; unauthorized returns may not be accepted.

Approved returns must be sent to the following warehouse, unless your return instructions specify otherwise:

KOSYMOSY Returns Department
ZYCA – Zunyou West USA Warehouse
Attn: Phillip-SHYYD
16477 Slover Ave, Dock 16-24
Fontana, CA 92337
United States
Warehouse telephone: +1 347-603-9353

This is a fulfillment and returns warehouse, not the registered office of Hangzhou Xicong Trading Co., Ltd. Do not send returns without authorization.

Return Shipping and Fees

  • Change of mind: you are responsible for purchasing and paying for the return shipping label. Original shipping charges are non-refundable.
  • Damaged, defective, leaking, or incorrect items: we provide or cover the return shipping label.
  • Restocking fee: none for approved returns.

Perfume may be regulated as a flammable liquid. Contact us before shipping a return and use a carrier and service that comply with applicable requirements.

Damaged or Incorrect Items

Inspect your order after delivery and report any damage, defect, leak, or incorrect item as soon as reasonably possible. Include your order number and clear photographs of the product, packaging, and shipping box. We will review the issue and provide an appropriate remedy, which may include a replacement or a full refund, including applicable original standard shipping charges.

Refunds

After receiving and inspecting your return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your payment provider may need additional time to post the credit. Contact us if you have not received the refund within 10 business days after approval.

Exchanges and Cancellations

We do not offer direct exchanges. Return an eligible unopened product and place a separate order for the item you want.

You may request cancellation within one hour after placing an order, provided it has not already been fulfilled or shipped. After dispatch, use the return process where eligible. This cancellation window does not limit any separate statutory cancellation or refund rights.

Contact

For questions or requests, email store@kosymosy.com. Business and contact details are available on our Contact Information page.