Shipping policy

Last updated: October 20, 2026

We currently ship within the United States only.

Processing and Delivery Times

  • Order processing: generally 1–3 business days after payment is confirmed.
  • Standard shipping: an estimated 5–8 business days after dispatch. This is separate from order processing time.
  • Business days: Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day.

Delivery dates are estimates. Carrier delays, weather, holidays, peak periods, address errors, or transportation restrictions may affect delivery. If we cannot ship within the promised processing period, we will notify you and provide any delay-consent or cancellation and refund options required by applicable law.

Shipping Rates

  • Orders of $30 or more: free standard shipping.
  • Orders below $30: $5.99 standard shipping.

The threshold applies to the merchandise subtotal after discounts, before taxes and shipping. Available services and final charges are displayed at checkout.

Carriers and Restrictions

Our warehouse selects a suitable carrier and service based on the destination, product characteristics, and service availability. Perfume may contain alcohol and be regulated as a flammable liquid. Certain addresses, destinations, or shipping methods may therefore be unavailable.

Tracking

We send a shipping confirmation with available tracking information after dispatch. Tracking may take 24–48 hours to update after the carrier receives and scans the package.

Address Changes and Cancellations

Check your address before placing an order. Contact us within one hour to request an address change or cancellation, provided the order has not already been fulfilled or shipped. Changes are not guaranteed once fulfillment begins. Incorrect addresses may cause delays, additional charges, or delivery failure.

Delivery Problems

If a package is delayed, missing, or marked as delivered but cannot be found, contact us with your order number. We will help investigate with the carrier and may request supporting information. Subject to applicable law, we are not responsible for loss or theft after confirmed delivery to the address supplied.

For damaged, leaking, defective, or incorrect items, follow the instructions in our Return and Refund Policy. Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.

Contact

For questions or requests, email store@kosymosy.com. Business and contact details are available on our Contact Information page.