Shipping policy
Shipping Policy
Last updated: August 18, 2026
We currently ship orders within the United States only.
Order Processing
Orders are generally processed within 1–3 business days after payment has been confirmed.
Orders are processed on business days, Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.
Processing time is separate from shipping transit time.
Shipping Rates
Free standard shipping is available on eligible orders with a merchandise subtotal of $50 or more after discounts and before taxes and shipping charges.
For orders under $50, applicable shipping charges will be calculated and displayed at checkout.
Shipping rates and available services may vary depending on the delivery address, order size, product characteristics, and the shipping service available for the order.
Shipping Carrier and Service
The shipping carrier and shipping service may be selected by our warehouse or fulfillment system based on the delivery address, product characteristics, service availability, and operational requirements.
Available carriers may include USPS, UPS, FedEx, or other qualified shipping providers.
Because perfume may contain alcohol and may be classified as a flammable liquid, certain shipping methods or destinations may be restricted. We may use a different carrier or shipping method when required by applicable transportation regulations or carrier policies.
We may be unable to ship perfume to certain addresses or through certain services that do not accept perfume or flammable liquids.
Estimated Delivery Time
Standard delivery usually takes approximately 3–7 business days after the order has been shipped.
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary because of the destination, carrier delays, weather, holidays, peak sales periods, or other circumstances outside our control.
Tracking Information
Once your order has shipped, we will send a shipping confirmation email containing the available tracking information.
Tracking information may take up to 24–48 hours to become active after the carrier receives and scans the package.
If tracking information has not updated for several business days, please contact us at kosymosy2025@outlook.com.
Address Changes
Please make sure that your shipping address is accurate and complete before placing your order.
If you need to change your shipping address, contact us within one hour after placing your order. We cannot guarantee that an address change will be possible after the order has entered fulfillment or been shipped.
We are not responsible for delays, additional shipping charges, or delivery failures caused by an incorrect or incomplete address provided by the customer.
Delayed, Lost, or Stolen Packages
If your package is delayed, missing, or marked as delivered but cannot be located, please contact us at kosymosy2025@outlook.com.
We may contact the shipping carrier and assist with an investigation or claim. Once a package has been confirmed as delivered by the carrier, we may request additional information before determining the appropriate resolution.
We are not responsible for packages that are lost or stolen after confirmed delivery to the address provided by the customer.
Damaged or Leaking Packages
Please inspect your order after delivery.
If your package or perfume arrives damaged, leaking, defective, or incorrect, contact us as soon as reasonably possible at kosymosy2025@outlook.com.
Please include your order number and clear photographs of the product, packaging, and shipping box. We will evaluate the issue and, where appropriate, provide a replacement or refund.
Order Cancellations
You may request to cancel an order within one hour after placing the order, provided that the order has not already been fulfilled or shipped.
Once an order has been fulfilled or shipped, it can no longer be cancelled. Please refer to our Return and Refund Policy for information about eligible returns.
Contact Us
If you have any questions about shipping or delivery, please contact us at: